FAQ
Frequently Asked
1. Why is your shampoo and conditioner more expensive than regular brands?
Most store-bought shampoos are packed with cheap fillers, harsh chemicals, and watered-down formulas. Ours uses premium-grade botanicals, cold-pressed oils, scalp-boosting extracts, and natural proteins—all carefully chosen to actually improve your hair and scalp health over time.
2. What makes this shampoo and conditioner worth the price?
You're investing in over 25 high-performance ingredients—including biotin, collagen, keratin, bamboo extract, and saw palmetto—backed by research and tailored specifically for men facing hair thinning, dryness, or buildup.
3. Can’t I just buy a cheaper brand and get the same results?
You could—but most cheaper brands focus on short-term results (like lather and scent) and often include sulfates or parabens that can actually damage your hair and scalp long term. We prioritize results, not shortcuts.
4. What makes your shampoo and conditioner different from salon brands?
Salon brands may smell fancy, but they’re rarely tailored for men or hair growth. We focus on functionality, using DHT blockers, protein builders, and clean botanicals that support real transformation.
6. How long will it take to see results?
Most men feel a difference after the first few washes (less dryness, better texture). For visible hair strength and growth, give it 4–8 weeks of consistent use.
Scalp & Hair Concerns
1. Do your products help with hair thinning or hair loss?
Yes. We include ingredients like saw palmetto, biotin, and keratin that are known to support hair growth and reduce hair fall, especially for men.
2. Will this help with dry scalp, dandruff, or itchiness?
Yes—our formula includes tea tree, peppermint, and nettle to reduce itch, balance oil, and calm inflammation without drying your scalp.
3. Are your products safe for all hair types?
Yes, our formulas are designed to be gentle yet effective for all hair types, including curly, straight, wavy, and coily textures.
4. Is this safe for sensitive skin?
Yes. We use naturally derived, non-irritating ingredients—no sulfates, silicones, or artificial dyes—making it ideal for sensitive scalps.
5. What’s the difference between your shampoo and women’s products?
We formulated ours for men—who typically have thicker strands, more scalp oil, and different hair loss patterns. Plus, we kept the scent masculine.
6. Can shampoo make my hair grow thicker?
Not overnight — but long-term use improves scalp health and hair resilience.
7. I have oily hair. Will this help?
Yes. We balance your scalp’s oil production without over-drying it.
Product Use & Routine
1. I don’t do a whole routine—do I really need both shampoo and conditioner?
Shampoo cleans, conditioner strengthens. Together, they work better—especially if you want to grow healthier, fuller hair. Skip the fluff, keep the essentials.
2. Can I use the shampoo and conditioner every day?
Absolutely. Our formulas are mild enough for daily use and strong enough to keep your hair clean, healthy, and fresh.
3. How much should I use?
About a teaspoon of each — our formulas are concentrated.
4. How often should I wash my hair?
That depends on your lifestyle, but 2–4 times a week works for most men. Daily is fine with our gentle formula.
5. How long will one bottle last?
A 500ml bottle lasts about 6–8 weeks with regular use.
6. Can I use this on my beard or body too?
You can, but we strongly recommend dedicated beard and body products for the best results. Stay tuned in future :)
Ingredients & Quality
1. Seems like a lot for just shampoo—what are all these ingredients doing?
Traditional shampoos clean, but ours does more—it feeds your scalp. The botanicals and nutrients in our formula are like a multivitamin for your hair and scalp.
2. Are your ingredients natural?
Yes. We use natural hydrosol waters, cold-pressed oils, botanical extracts, and food-grade or naturally derived preservatives. No sulfates, parabens, silicones, or junk—just the good stuff.
3. What do hydrosol waters do that regular water doesn’t?
Hydrosols like rosemary, tea tree, and witch hazel are loaded with plant benefits. They help calm irritation, balance oil, and promote a healthier scalp—unlike plain water, which adds nothing.
4. What’s the deal with Saw Palmetto?
Saw palmetto is a natural DHT blocker—great for men dealing with hair thinning or early hair loss. It helps support fuller, stronger hair over time.
5. Why include Biotin in a shampoo and conditioner?
Biotin strengthens hair strands, supports healthy growth, and reduces breakage. Think of it as a workout supplement—but for your hair.
6. What are Hydrolyzed Proteins, and why do they matter?
Hydrolyzed keratin, collagen, and silk proteins help rebuild and protect your hair. They add strength, shine, and structure—especially if your hair feels weak, dry, or damaged.
7. Will the oils in this make my hair feel greasy?
Nope. We use lightweight, fast-absorbing oils like pumpkin seed and black seed that nourish your scalp without leaving your hair oily or heavy.
8. Are your products sulfate-free and paraben-free?
100%. We use coconut-derived cleansers and natural preservatives instead—so it’s safer for your scalp and better for long-term hair health.
Scent & Experience
1. What scents do your shampoo and conditioner come in?
We offer three bold scent options:
Citrus - Bright, zesty, and energizing.
Mint - Cool, fresh, and awakening.
Wood - Smooth, earthy, and masculine.
2. Are the scents natural?
Yes. All scents come from 100% pure essential oils—no synthetic fragrances, perfumes, or artificial chemicals.
3. Can I choose which scent I want?
Absolutely. You can pick your preferred scent—citrus, mint, or wood—based on your vibe or mood.
4. Do they all work the same, or do the scents have different benefits?
Each scent gives a unique experience, but the formula behind them is consistent. You’ll get the same hair and scalp benefits—just with your preferred scent profile.
5. How long does the scent last?
Long enough to get noticed. It lingers without overpowering.
Billing
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), debit cards, Online and bank transfers. Local options like cash-on-delivery and Linx may also be available depending on your location.
Will I be charged in Trinidad and Tobago dollars (TTD)?
Yes, if you're located in Trinidad and Tobago. International customers will see the equivalent charge in their own currency at checkout.
Can I pay in cash?
We offer cash-on-delivery (COD) for certain areas in Trinidad.
Is my payment secure?
Absolutely. All payments go through encrypted, PCI-compliant platforms. Your card details are never stored on our site.
Why was my card declined?
This usually happens due to incorrect billing info, insufficient funds, or card security restrictions. Try again or use another method. If issues continue, contact your bank.
Will I receive a receipt?
Yes. You’ll get a digital receipt emailed to you immediately after checkout. Be sure to check your spam or promotions folder if you don’t see it.
Do you charge VAT or any extra fees?
All prices include VAT where applicable. There are no hidden charges — what you see at checkout is what you pay.
Can I get a copy of my invoice?
Of course. Your invoice is automatically emailed, but if you need it re-sent, just contact us and we’ll send it again.
Can I update my billing information after ordering?
Unfortunately, once an order is confirmed, billing details can’t be changed for security reasons. If there’s a problem, contact us immediately.
Shipping
Do you ship throughout Trinidad and Tobago?
Yes, we deliver to every location in Trinidad and Tobago, including Port of Spain, San Fernando, Arima, Tobago, and more.
Click Here to view all areas.
How long does delivery take?
Orders typically arrive within 1–5 business days after being processed depending on location. Tobago deliveries may take an extra day or two.
Do you offer same-day delivery?
No, we don’t offer standard same-day delivery, but if you need your order urgently, contact us and we’ll do our best to arrange something. Extra fees may apply depending on location and timing.
Do you ship internationally?
Not yet — but we’re working on it. If you're outside of T&T and want to order, email us and we’ll try to arrange a custom shipping option.
How much does shipping cost?
Shipping is calculated at checkout based on your location.
View shipping rates here.
Can I pick up my order?
No, we don’t offer regular pickups, but if you'd prefer to collect your order, contact us and we can arrange something that works for both sides.
What happens if I miss my delivery?
The courier will attempt delivery again or contact you to arrange a convenient time. If we can’t reach you after multiple attempts, the order may be returned and restocking fees may apply.
Do you deliver on weekends or holidays?
We deliver on weekdays and Saturdays. No deliveries on public holidays unless otherwise stated during promotions.
What if my package arrives damaged?
If your order arrives damaged, contact us within 24 hours with photos of the item and packaging. We’ll make it right.
Policies
What’s your return policy?
We accept returns on unopened and unused products within 7 days of delivery. To start a return, just contact us with your order details. Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect.
Do you offer refunds?
Yes. If you return an eligible item, you’ll receive a full refund (excluding shipping) once we’ve received and inspected it. Refunds are processed to your original payment method and may take 3–5 business days to appear.
Can I exchange a product?
If you accidentally ordered the wrong product, contact us within 24 hours. We’ll do our best to assist, but exchanges are not guaranteed and depend on stock availability.
What happens if my item arrives damaged?
We’re here to help. Please contact us within 24 hours of delivery with a photo of the damage and packaging. We’ll replace the item or offer a refund, depending on the situation.
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we may be able to help. Contact us as soon as possible. Once shipped, orders cannot be changed or cancelled.
What’s your privacy policy?
We respect your privacy. We only use your personal information to process orders, send updates, and provide customer support. We don’t sell or share your information with third parties. You can view our full Privacy Policy here.
Do you have Terms of Service?
Yes, our Terms of Service outline how we operate, your rights as a customer, and the responsibilities of both parties. You can view the full policy on our website here.