FAQ
Hair Care
What makes Zest Zones different from other hair care brands?
We focus on premium ingredients that support healthier-looking hair and beards. Our formulas combine botanical extracts, vitamins, proteins, and nourishing oils such as Aloe Vera, Pumpkin Seed Oil, Nettle Extract, Biotin, and Hydrolyzed Keratin Protein.
Is your shampoo suitable for both men and women?
Yes. Our shampoo and conditioner are suitable for both men and women and can be used as part of any daily hair care routine.
Will your shampoo help my hair look fuller and thicker?
Our formula contains ingredients commonly used in premium hair care products to support healthier-looking hair and improve the appearance of fullness and thickness. Individual results may vary.
Can I use the shampoo without the conditioner?
Yes, but for the best results we recommend using both together. The shampoo cleanses while the conditioner helps hydrate, soften, and improve manageability.
How often should I use the shampoo and conditioner?
For most people, using the shampoo and conditioner 2–5 times per week works well. Daily use may be suitable depending on your hair type, lifestyle, and personal preference.
Are your products sulfate, silicone, and paraben free?
Yes. Our shampoo and conditioner are free from sulfates, silicones, and parabens.
Beard Oil
What are the benefits of beard oil?
Our beard oil helps moisturize both the beard and the skin underneath, reducing dryness and itchiness while leaving your beard feeling softer, healthier, and easier to manage.
How often should I use beard oil?
For best results, apply beard oil daily or whenever your beard feels dry. Consistent use helps keep your beard soft, conditioned, and healthy-looking.
Will beard oil help with beard itch and dryness?
Yes. Beard oil helps hydrate the skin beneath your beard, which can reduce dryness, flaking, and itchiness commonly experienced during beard growth.
Is beard oil suitable for short beards?
Absolutely. Beard oil can be beneficial at every stage of beard growth, including short beards and stubble.
General
Are your products tested on animals?
No. We do not test our products on animals.
Where are Zest Zones products made?
Zest Zones products are carefully formulated and produced in Trinidad & Tobago using premium ingredients sourced from trusted suppliers.
How can I contact Zest Zones?
You can reach us through our website contact form, social media pages, or any contact information listed on our website. We're always happy to assist.
Scent & Experience
What scents do your shampoo and conditioner come in?
We offer three bold scent options:
Citrus - Bright, zesty, and energizing.
Mint - Cool, fresh, and awakening.
Wood - Smooth, earthy, and masculine.
Are the scents natural?
Yes. All scents come from 100% pure essential oils—no synthetic fragrances, perfumes, or artificial chemicals.
Can I choose which scent I want?
Absolutely. You can pick your preferred scent—citrus, mint, or wood—based on your vibe or mood.
Do they all work the same, or do the scents have different benefits?
Each scent gives a unique experience, but the formula behind them is consistent. You’ll get the same hair and scalp benefits—just with your preferred scent profile.
How long does the scent last?
Long enough to get noticed. It lingers without overpowering.
Billing
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), debit cards, Online and bank transfers. Local options like cash-on-delivery and Linx may also be available depending on your location.
Will I be charged in Trinidad and Tobago dollars (TTD)?
Yes, if you're located in Trinidad and Tobago. International customers will see the equivalent charge in their own currency at checkout.
Can I pay in cash?
We offer cash-on-delivery (COD) for certain areas in Trinidad.
Is my payment secure?
Absolutely. All payments go through encrypted, PCI-compliant platforms. Your card details are never stored on our site.
Why was my card declined?
This usually happens due to incorrect billing info, insufficient funds, or card security restrictions. Try again or use another method. If issues continue, contact your bank.
Will I receive a receipt?
Yes. You’ll get a digital receipt emailed to you immediately after checkout. Be sure to check your spam or promotions folder if you don’t see it.
Do you charge VAT or any extra fees?
All prices include VAT where applicable. There are no hidden charges — what you see at checkout is what you pay.
Can I get a copy of my invoice?
Of course. Your invoice is automatically emailed, but if you need it re-sent, just contact us and we’ll send it again.
Can I update my billing information after ordering?
Unfortunately, once an order is confirmed, billing details can’t be changed for security reasons. If there’s a problem, contact us immediately.
Shipping
Do you ship throughout Trinidad and Tobago?
Yes, we deliver to every location in Trinidad and Tobago, including Port of Spain, San Fernando, Arima, Tobago, and more.
Click Here to view all areas.
How long does delivery take?
Orders typically arrive within 1–5 business days after being processed depending on location. Tobago deliveries may take an extra day or two.
Do you offer same-day delivery?
No, we don’t offer standard same-day delivery, but if you need your order urgently, contact us and we’ll do our best to arrange something. Extra fees may apply depending on location and timing.
Do you ship internationally?
Not yet — but we’re working on it. If you're outside of T&T and want to order, email us and we’ll try to arrange a custom shipping option.
How much does shipping cost?
Shipping is calculated at checkout based on your location.
View shipping rates here.
Can I pick up my order?
No, we don’t offer regular pickups, but if you'd prefer to collect your order, contact us and we can arrange something that works for both sides.
What happens if I miss my delivery?
The courier will attempt delivery again or contact you to arrange a convenient time. If we can’t reach you after multiple attempts, the order may be returned and restocking fees may apply.
Do you deliver on weekends or holidays?
We deliver on weekdays and Saturdays. No deliveries on public holidays unless otherwise stated during promotions.
What if my package arrives damaged?
If your order arrives damaged, contact us within 24 hours with photos of the item and packaging. We’ll make it right.
Policies
What’s your return policy?
We accept returns on unopened and unused products within 7 days of delivery. To start a return, just contact us with your order details. Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect.
Do you offer refunds?
Yes. If you return an eligible item, you’ll receive a full refund (excluding shipping) once we’ve received and inspected it. Refunds are processed to your original payment method and may take 3–5 business days to appear.
Can I exchange a product?
If you accidentally ordered the wrong product, contact us within 24 hours. We’ll do our best to assist, but exchanges are not guaranteed and depend on stock availability.
What happens if my item arrives damaged?
We’re here to help. Please contact us within 24 hours of delivery with a photo of the damage and packaging. We’ll replace the item or offer a refund, depending on the situation.
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we may be able to help. Contact us as soon as possible. Once shipped, orders cannot be changed or cancelled.
What’s your privacy policy?
We respect your privacy. We only use your personal information to process orders, send updates, and provide customer support. We don’t sell or share your information with third parties. You can view our full Privacy Policy here.
Do you have Terms of Service?
Yes, our Terms of Service outline how we operate, your rights as a customer, and the responsibilities of both parties. You can view the full policy on our website here.